Obtain details from the applicant about the information in dispute (including any relevant documentation), and pass the same to ProTildo.com
ProTildo.com should re-investigate the disputed item. If the re-investigation confirms the original report, the error may be at the record source (school, prior-employer, courthouse, etc.). Have the applicant contact the record source and request that the records be corrected. After the records have been corrected, ProTildo.com should again re-investigate the disputed information. Keep the applicant informed and provide the results of the re-investigation to the employer.
Note: Many background check errors reported by applicants are in reality errors or fraud on the part of the applicant. Always verify applicant claims by re-investigating the disputed information with the original record source.
Extra charges applicable*.